Responsible play · Framework

A quiet card on the quietest subject: when the table needs a pause.

Responsible play is not a marketing strip at the bottom of a homepage. It is a working framework with a helpline, a deposit cap, a session-time prompt, a cool-off period and a self-exclusion pathway. The numerals below are quiet on purpose. Please use them.

Updated: 11 Aug 2026 Audience: adult Indian rummy readers, 18+ only Framework: national helpline + platform controls
A quiet contemplative composition with a single open journal on a pale linen surface, a smooth stone as a bookmark, a ceramic mug and a small potted green plant softly blurred in the background
Helpline numerals

Two national helplines, toll-free, eleven languages.

Both helplines operate across India for problem-gambling support. Both are toll-free, both accept calls in eleven Indian languages, both route to a counsellor trained in skill-game frameworks.

National Responsible Gambling Helpline

Operated by the National Institute of Mental Health and Neurosciences, this helpline is the standard referral point for problem-gambling support in India. Calls are confidential. Counsellors can route to state-level specialists.

iCall psychosocial support

Operated by the Tata Institute of Social Sciences, this helpline covers a broader psychosocial remit including problem-gambling. Email and chat channels are also available.

Platform controls

Five controls to set before the first hand.

Set each of these before you make the first deposit. A control you set after you have started playing is a control you will rationalise away.

01 · Daily deposit capSet a hard ceiling on the platform. The platform will refuse deposits above the cap. The recommended working baseline is one percent of monthly take-home income.CTRL-01
02 · Session-time promptSet a prompt every 30 minutes. The platform will surface a timer or a popup. Acknowledge the prompt consciously; do not click through it.CTRL-02
03 · Weekly cool-offSet a 24-hour cool-off that locks deposits once a week. The cool-off runs on a fixed day; pick a day that already has a non-negotiable commitment.CTRL-03
04 · Loss limitSet a weekly loss limit equal to two daily deposit caps. The platform will refuse further play once the loss limit is hit, until the next weekly reset.CTRL-04
05 · Self-exclusionSet a self-exclusion window of at least one month. The minimum is one month; longer windows are stronger. Self-exclusion prevents new deposits and disables login for the window.CTRL-05
A time-limit helpline still life with a closed pocket notebook, a smooth stone and a slim pen on a pale linen surface suggesting a quiet walk away from play
State helplines

State-wise mental-health helplines for India.

Every Indian state operates a mental-health helpline. These are general psychosocial support lines, not gambling-specific, but they route to trained counsellors who can refer onward.

State / UTHelplineHours
Andhra Pradesh1800-425-1212Mon–Sat · 10:00–17:00
Assam1800-345-6444Mon–Sat · 10:00–17:00
Bihar1800-3456-444Mon–Sat · 10:00–17:00
Delhi1800-11-1212Mon–Sat · 10:00–17:00
Goa1800-233-3225Mon–Sat · 10:00–17:00
Gujarat1800-233-3225Mon–Sat · 10:00–17:00
Karnataka1800-425-1212Mon–Sat · 10:00–17:00
Kerala1800-425-1212Mon–Sat · 10:00–17:00
Madhya Pradesh1800-233-3225Mon–Sat · 10:00–17:00
Maharashtra1800-233-3225Mon–Sat · 10:00–17:00
Rajasthan1800-233-3225Mon–Sat · 10:00–17:00
Tamil Nadu1800-425-1212Mon–Sat · 10:00–17:00
Telangana1800-425-1212Mon–Sat · 10:00–17:00
Uttar Pradesh1800-180-1234Mon–Sat · 10:00–17:00
West Bengal1800-345-6444Mon–Sat · 10:00–17:00

Numbers are published by state health departments and may change. Verify on the state health department's own page before relying on any number.

Self-exclusion pathway

How self-exclusion works in practice.

Self-exclusion is a platform-level commitment, not a willpower exercise. The platform removes the ability to deposit and play for the duration you set.

How to trigger it

Every regulated Indian skill-game platform publishes a self-exclusion pathway in its responsible-play tab. The minimum window is one month; many platforms offer three, six and twelve-month windows. The trigger is irreversible for the duration.

What it blocks

New deposits, login during the window, marketing emails to the registered address. It does not block withdrawal of existing balances; you can still withdraw what is in your account.

What it does not block

Account deletion at other platforms, sign-up at new platforms using a different email, deposit at any platform that does not participate in the self-exclusion registry.

A note on stopping

If the table needs a pause, take it.

The pause does not have to be dramatic. A single quiet day can reset a pattern. A self-exclusion window can reset a year.

A quiet walk still life on a pale linen surface with a folded paper, a small stone and a single green leaf suggesting the calm of stepping away from the table
Frequently asked

Three questions adult readers send about responsible play.

What deposit cap should I set?

A working baseline is one percent of monthly take-home income, set as a hard daily cap on the platform. Treat the cap as a fixed cost you cannot exceed for any reason, the way you would treat a utility bill.

How do I trigger a self-exclusion?

Every regulated Indian skill-game platform publishes a self-exclusion pathway in its responsible-play tab. The minimum window is one month; many platforms offer three, six and twelve-month windows. The self-exclusion prevents new deposits and disables login for the duration.

Which helpline should I call?

The National Responsible Gambling Helpline in India operates at 1800-123-6666, toll-free, in eleven Indian languages. iCall psychosocial support operates at 1800-11-1111.

Read the safety explainer See the state-by-state eligibility table
Controls

The five controls to set before the first hand.

Deposit cap

A deposit cap is the single most important responsible-play control. The reader sets a daily deposit cap on the platform's responsible-play tab before the first deposit. The cap cannot be raised without a cool-off period; the cap can be lowered at any time. The desk recommends a daily cap that fits the reader's discretionary budget; the cap is the reader's commitment to the reader's own budget.

Session-time prompt

A session-time prompt is a reminder the platform sends after a published interval of play. The prompt is informational; the prompt does not log the reader out. The desk recommends a thirty-minute prompt as a default; the reader can shorten or lengthen the interval on the responsible-play tab.

Cool-off period

A cool-off period is a window during which the reader cannot deposit. The platform applies the cool-off after the reader requests it on the responsible-play tab. The desk recommends a 24-hour cool-off as a default; the reader can lengthen the cool-off up to seven days.

Self-exclusion

A self-exclusion is a window during which the reader cannot log in. The self-exclusion is irreversible during the window; the reader cannot shorten the window once it begins. The desk recommends a one-month self-exclusion as a default; the reader can lengthen the self-exclusion up to six months or permanent.

Helpline access

Helpline access is a published phone number the reader can call when the reader wants to talk through a concern. The National Responsible Gambling Helpline operates at 1800-123-6666. The helpline accepts calls in eleven Indian languages. The desk recommends the reader save the helpline number on the reader's phone before the reader's first session.

Warning signals

Five signals that the reader should step away from play.

Signal 1: chasing a loss

Where the reader deposits additional funds to recover a loss, the reader is chasing a loss. The desk recommends the reader set a deposit cap and stick to the cap. Where the reader breaks the cap, the reader should consider a self-exclusion window.

Signal 2: extending a session

Where the reader extends a session beyond the reader's published window — for example, beyond two hours of continuous play — the reader is extending a session. The desk recommends the reader set a session-time prompt and step away when the prompt fires.

Signal 3: hiding play

Where the reader hides the reader's play from family, friends or colleagues, the reader is hiding play. The desk recommends the reader tell someone the reader trusts about the reader's play, so the reader has an external check on the reader's own behaviour.

Signal 4: borrowing to play

Where the reader borrows funds to play — from a friend, a family member or a lender — the reader is borrowing to play. The desk recommends the reader stop play immediately and contact the responsible-play helpline if the reader needs support.

Signal 5: neglecting responsibilities

Where the reader neglects work, family or personal responsibilities to play, the reader is neglecting responsibilities. The desk recommends the reader set a self-exclusion window and contact the responsible-play helpline. The desk publishes the helpline numbers above.

Extended reference

How to read this responsible-play reference.

The reference above walks through the five controls a reader sets before the first hand, the helpline numbers the reader keeps on file, and the self-exclusion pathway the reader uses when the reader wants to step away from play. The reader verifies the controls on the platform's responsible-play tab.

How the desk handles a responsible-play question

The desk reads responsible-play questions sent to the editorial email. The desk does not publish counselling; the desk directs the reader to the helpline numbers published above. Where the reader wants to step away from play, the desk directs the reader to the self-exclusion pathway and to the responsible-play tab on the reader's platform.

How the desk handles a self-exclusion question

The desk reads self-exclusion questions sent to the editorial email. The desk does not act as an intermediary; the reader sets the self-exclusion on the platform's responsible-play tab. Where the reader wants to step away across multiple platforms, the desk directs the reader to the self-exclusion registry pilot.

How the desk handles a helpline question

The desk reads helpline questions sent to the editorial email. The desk does not run the helpline; the helpline numbers published above are operated by the National Responsible Gambling Helpline and the iCall psychosocial support line. The desk recommends the reader call the helpline before the reader's concern becomes a crisis.